Rachel began her career at ICA in 2004 in an operational and marketing role and then went on to work for a sister company within the group, managing their marketing and events. She returned to ICA in 2014 and is now ICA’s Product Manager with responsibility for developing the vision, strategy and road-map for our products.
“I love understanding customers’ needs and translating those needs into a product whether that is a new qualification, a new feature for our website, or developing the learner interface within our learning management software. I’ve been lucky enough at ICA, and through my career, to grow into a role that allows me to be my curious self and work with a wide variety of teams to solve problems for our students, members and clients.”
If you have any feedback for Rachel about any of our qualifications, services or digital channels, or would like to discuss any new ideas please contact her at firstname.lastname@example.org.
Help and support
Alternatively contact us on: +44(0)121 362 7534 / email@example.com (Course information)
or +44(0)121 362 7533 / firstname.lastname@example.org (Enrolled learners)
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